How refunds work for employer listings and paid add-ons on TIMETORIOT. Candidates never pay to use the platform.
This Refund Policy explains when and how you can obtain a refund for paid services on the TIMETORIOT platform ("Platform"), operated by TIMETORIOT, Thormøhlengt. 51, Bergen 5006, Norway. It applies to employers and organisations who purchase job listings and related add-ons. By purchasing a paid service you accept this policy together with our Terms & Conditions.
Prices are shown in euros (EUR) and are exclusive of VAT unless stated otherwise.
TIMETORIOT is entirely free for candidates. Browsing roles, creating applications, uploading a CV or portfolio, and applying to jobs never incur a charge, so no refunds are applicable to candidates.
Employers pay a one-time fee per job listing based on the plan selected (Basic, Featured or Premium). Payment is only taken after a listing has been reviewed and approved by our team. The fee covers publication of a single role for the duration associated with the chosen plan.
If you have paid for a listing but it has not yet been published — for example, it is awaiting review, or was declined by our moderation team — you are entitled to a full refund of the amount paid.
Under EU consumer law, where applicable, the statutory right of withdrawal does not extend to services that have been fully performed. A published listing is considered a performed service from the moment it goes live.
Once a listing is live, the service has begun and fees are generally non-refundable. However, we review requests fairly and on a case-by-case basis. We may offer a full or partial refund, or account credit, in situations such as:
Refunds are not normally granted because a role received fewer applications than hoped, because the role was filled through another channel, or because the employer changed their hiring plans after publication.
Optional add-ons (for example, listing extensions, social boosts or urgent tags) follow the same principle: fully refundable before the add-on has been delivered or activated, and generally non-refundable once it has been applied to a live listing.
To request a refund, email [email protected] from the address associated with your purchase, including your invoice number, the listing title, and the reason for the request. You can also reach us through our contact form.
We aim to acknowledge refund requests within 2 business days and to reach a decision within 7 business days. Approved refunds are issued to the original payment method. Depending on your bank or card provider, it may take a further 5–10 business days for the funds to appear.
Where a refund is issued, any VAT charged on the original transaction is refunded proportionally. A corrected invoice or credit note will be provided for your records.
If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Initiating a chargeback without contacting us may result in temporary suspension of your ability to post new listings while the dispute is investigated.
We may update this Refund Policy from time to time. The version in effect at the time of your purchase applies to that purchase. Material changes will be reflected by the "Last updated" date above.
TIMETORIOT
Thormøhlengt. 51
Bergen 5006, Norway
Email: [email protected]
Phone: +47 978 97 373